WORLDWIDE SHIPPING | DESIGN PATENTED PRECIOUS JEWELRY BOXES

FAQS/Policies

HOW IS THE COST OF SHIPPING CALCULATED?
Shipping is automatically calculated at checkout using your zip code. Your shipping charge is based on your total order weight & your country starting at USD 15.00.

WILL I RECEIVE AN ORDER CONFIRMATION?
Yes! After placing your order, you will receive a confirmation with your order number. And you will receive another notification when your order ships.

IS AN ACCOUNT REQUIRED TO PURCHASE?
Nope! You can check out as a guest.

HOW LONG WILL MY ORDER TAKE TO PROCESS?
Processing time usually takes about 10 business day. We always try ship your beautiful boxes ASAP.

WHAT IS THE TOTAL TURNAROUND TIME FOR MY ORDER?
Turnaround time = Processing / Production Time + Delivery Time, which varies based on your location.
– Delivery time means the time after your order ships, not the day your order is placed.

HOW WILL MY ORDER BE SHIPPED?
We ship your order with a bubble mailer. We will send you the tracking number once your order is ready to ship. It might take a few business days for the post office to your package & update the tracking info though.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE IT HAS SHIPPED?
Orders with standard shipping usually take about 2-3 weeks to arrive once shipped. However, this could be less or more depending on your country. Two weeks is an estimate ba historical data and is not a guarantee. And it’s not including the custom’s clearance, aviation security check and post office processing time.

IS DELIVERY TIME GUARANTEED?
Unfortunately, no. Once your order is shipped, we have no control over postal delays such as bad weather or customs inspections. However, we will gladly help you contact to determine the status of your shipment.

CAN YOU OFFER EXPRESS SHIPPING AND HOW MUCH IT WILL COSTS?
Yes. We can ship your boxes with DHL express shipping. It will costs 100$ and takes 4-7 days.

DO I HAVE TO PAY DUTIES OR TAXES?
Orders may be subject to import taxes, custom’s duties or other fees levied by the destination country. Any additional import taxes, custom’s duties or other fees for an order are a responsibility of the recipient.

WHAT IF I AM NOT HOME WHEN A PACKAGE IS DELIVERED?
If you’re not home during delivery, your postman / postlady will leave you a notice to claim your package at the post office. Please bring along the notice to claim your package your package is returned unclaimed, you will be responsible for the re-shipping fee.

HOW DO YOU HANDLE UNDELIVERABLE PACKAGES?
When placing an order, please ensure that your shipping address is correct and complete. Your order’s shipping label will be printed based on the address you provided. We can responsible for shipping to an incorrect, incomplete or outdated address. Additionally, we do not issue refunds for lost, unclaimed or undeliverable orders.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Unfortunately personalized and sale items cannot be refunded. Only regular priced items may be refunded.
Shipping costs are non-refundable.

DO YOU SELL WHOLESALE?
Yes, we do. We offer wholesale discount based quantity. Please contact us with any items and quantity you’re interested in.

Personalised ring box